Refund & Cancellation Policy

01 Before the program starts

If you cancel your enrollment before the start of Session 1, you will receive a full refund.

02 After Session 1: the money-back window

Before we process any refund request in this window, we ask for a brief call with Katie to talk through your experience and see if there's a way to make the remaining sessions more valuable for you.

03 After the 48-hour window closes

Fees are non-refundable once the 48-hour window has closed, except in cases of verified emergency or other extenuating circumstances, which we consider on a case-by-case basis.

04 Seat substitutions

• The second ("Board Member") seat may be swapped for a different individual at any time — just let us know in advance of the relevant session.
• Substituting the primary seat requires advance approval from Katie, to help protect the continuity of your organization's work throughout the program.

05 Transferring to a future cohort

If you need to withdraw after the 48-hour window has closed, and a future cohort is offered, you may be eligible to transfer your enrollment, space and scheduling permitting.

Please note: we cannot guarantee that a future cohort will be offered, or that its dates will accommodate your schedule.

06 If Zipline cancels or reschedules

In the rare event that Zipline needs to cancel or reschedule the program — for example, due to low enrollment or an extenuating circumstance — we will notify you with advance notice prior to the start of Session 1, and you will receive a full refund.

07 Missed sessions

All sessions are recorded and made available to enrolled participants, so a missed live session does not affect your access to the content.

08 Requesting a cancellation or refund

To cancel your enrollment or request a refund, email [email protected] in writing. We'll follow up promptly to confirm next steps.